You will get an email shortly. This is in response to the recent exploit that players participated in. If you log into your account at swtor.com you will not be able to access or change your account settings because you are temporarily suspended. It takes time for them to send these emails. All the instructions will tell you is that you have been suspended/banned from the servers for a specific amount of time. If you have issues with your account that you would like to discuss you have to send an email to swtoraccountdisputes @ bioware.com. Customer Service does not deal with Terms of Service violations.
And, while it is infintesimally possible that there was a false positive, the only way to clear that up would be to email at the previously mentioned email address.
