I received this error this morning myself. To say that I am shocked that my account would be suspended in an understatement.
I have received no email from SWTOR about a suspension. I phoned Customer Service (from Australia, via Skype thankfully. Thank you for that information, Belgorad) and was told about the suspension and they have no information as to the reasons behind it. I received the instructions to email swtoraccountdisputes@... which I have done and now await a reply. Customer Service was unable to tell me how long that is likely to take.
I guess the reason for this post (apart from being outraged) is to provide some feedback. Should you suspend an account, Bioware/EA, perhaps that suspension should take effect once the reason for that suspension has already been communicated to the account holder. I think even if I were a dodgy exploiter, I'd still expect at least that level of respect.
