Hello, I have the same issue. I changed the password and tried to make a purchase in Chrome incognito mode and normal mode, but I still get the same error message. What further can be done?
My Account name - Tigatron
Support said you called in and got sorted , glad to hear sorted
Hello, unfortunately, I have also been going through the same issue. However, I contacted customer support and could not resolve the situation after attempting multiple times to reset the EA password and use different browsers. Ultimately I was told a ticket would be submitted for further inquiry for this. Then the person from customer support told me to attempt to purchase the subscription through steam. Still, I have read that buying the subscription through that method was risky as it has proven unreliable in the past and is not eligible for a refund. To conclude, I just wanted to ask if anything else can be done from the swtor site itself to purchase the subscription via those means as I have done before. Thank you. My account name is VIPERAKITA.
It will be Tuesday now before support are here (long weekend) , will have feedback then
hello, i've purchased a code from amazon prior to seeing your reddit comment regarding not doing that...regardless i'm still also dealing with the sub i bought off steam not reflecting but i emailed the images needed to the email from another post. I'd just like to activate the amazon code. I've reset both my email and password but neither have alleviated the situation.
username: kekoa_ok
email the code into support@swtor.com if the code now says already used , otherwise if it just gets the have an ea account issue , wait for a further response here in the next 1 - 2 hrs
Swtor support said you need to call them when the lines are open to fix the account issue
https://answers.ea.com/t5/General-Discussion-Technical/INFO-Getting-Help-and-Board-Guidlines/td-p/4806237/jump-to/first-unread-message
also when i checked they could not see an email from you with the steam screenshots or code , try resending using the email address attached to the swtor account , and recheck when you call that they have them ( they cant add gametime until the account is sorted).
Thank you,
Just incase i resent the email to ensure it was under 4mb and it was definitely and as proper attachments.(the last one was just copy and pasted images)
I'll call them when they're open.
