Today I decided to subscribe (for 60 days), the money was debited from the card, but the subscription did not appear. The order status is open. Several hours have passed and the situation has not changed.
Account name: Telematross
Support said the account is ok to purchase now, they have placed the recent purchase in the refund queue so it will get refunded when it closes in the system
Hi my username is theqwertysig and I have this error too: "There is an issue with your Electronic Arts account which will prevent SWTOR purchases until resolved. Please contact customer support (https://help.ea.com/en-us/help/star-wars/star-wars-the-old-republic/swtor-support) for further assistance." I changed my EA account password already multiple times, but it didn't work.
Hi I have an error where it says there is a problem with my ea account, I've tried to reset my password but that didn't work, my username is theqwertysig
Your account has been sent to studio for fixing ( there is no timeframe ) they should email when it is fixed
to subscribe for now, if you install the game via steam and login and play on a character to be sure the accounts are linked , you can then subscribe via steam whilst this gets sorted
Just checked with support , the transaction has closed , and has been refunded, i expect sometime next week, really depends on the banking merchants now.
least you know it has been refunded from swtor side.
Same issue here. I now am trying via steam. Any other help appreciated.
I would wait for a response before trying on steam , but need the swtor username
Username: Raithor
Will have a response back in about 7 - 8 hrs when support are online for the day
Hi Owen,
Do I just wait or do have to do anything further mate?
BTW fellow Aussie here. Tried the help line but my phone wouldn't connect for some reason.
Just wait for now , will have a response around 7 - 8 pm AEST time
phones are only available during the listed hours https://answers.ea.com/t5/General-Discussion-Technical/INFO-Getting-Help-and-Board-Guidlines/td-p/4806237/jump-to/first-unread-message
Is there any disadvantage with going through Steam? Would kind of like to join the wife playing atm.
depending on the issue with the account steam , may or may not work , if it doesnt you will need to email the proof of purchase to swtor and that will take a few more days to sort
Thanks mate. I'm looking forward to playing again. I'll stand by.
Hi Owen, Is there anyway I will know if they are attending to the problem? Or will you let me know mate?
will let you know ... waiting for the response, think they needed 2 coffees for their monday morning
Haha, fair enough. can't blame them there 🙂
You need to reset the password on the linked EA account that account has no persona (not Heisanburg) that EA account uses a iinet email is differentto what is on your swtor account
use the following link to reset the password https://signin.ea.com/p/web2/resetPassword then login on that EA account to fix the swtor account for purchasing
for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared
hope that helped
I'm a tad confused but trying to follow instructions.
OK, I have reset the passwords on Heisanburg EA account. What do I do next?
The EA account is not Heisanburg , the EA account uses a iinet email but it is not the email on the swtor account
the email would of been used on the swtor account either at account creation or some time after
I've just tried all of my old emails. I'm stumped. Do you know if it was an iinet email?
yes iinet email
I have entered every iinet email I have had in the past. The only one EA finds as an account is the one attached to my Heisanburg account.
Will see if can narrow it down , if i cant before the phone lines open around 1am AEST calling swtor support maybe best they can update the email on the linked EA account
