There is an issue with your Electronic Arts account CANT SUBSCRIBE.

I am having this same issue "There is an issue with your Electronic Arts account which will prevent SWTOR purchases until resolved. Please contact customer support (https://help.ea.com/en-us/help/star-wars/star-wars-the-old-republic/swtor-support) for further assistance." 

I tried changing the password for the EA account, incognito, other browsers, no change.

Swtor user name: Iloveben

Please help

@Fedxi2882 

Your account has been sent to studio for fixing ( there is no timeframe ) they should email when it is fixed

to subscribe for now, if you install the game via steam and login and play on a character to be sure the accounts are linked , you can then subscribe via steam whilst this gets sorted

@shadowwarrior824 

You need to reset the password on the linked EA account that account has no persona (not shadowwarrior824 that your posting on now) that EA account uses the same email as on your swtor account

use the following link to reset the password https://signin.ea.com/p/web2/resetPassword (insert the swtor email in the link) then login on that EA account to fix the swtor account for purchasing

for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared

@shadowwarrior824 

will check again , they did say it was the gmail on the swtor account , just checking in case it was entered as googlmail or something like that

@shadowwarrior824 

support confirmed it is a gmail address and also confirmed it is the same email address for swtor and EA account

same issue for me ☹️

@grzech124sss 

swtor username ?

Husyta

@grzech124sss 

Your account has been sent to studio for fixing ( there is no timeframe ) they should email when it is fixed

to subscribe for now, if you install the game via steam and login and play on a character to be sure the accounts are linked , you can then subscribe via steam whilst this gets sorted

Ho ! It is working now, i can sub, here how I did :

I went to the mailbox of the account creation mail (The first email with you created your account)

Then I go to ea.com and ask for a new password (forget password option)

I received an email to reset my password, I click it, then it is telling me to choose a display name, then I have access to the EA panel.

I go in my swtor account and it is working, no more red message, I can sub and I can redeem code.

Hello, I am having the same issue.

There is an issue with your Electronic Arts account which will prevent SWTOR purchases until resolved. Please contact customer support (https://help.ea.com/en-us/help/star-wars/star-wars-the-old-republic/swtor-support) for further assistance.

game name is wolfdr

@jondi316 

Your account has been sent to studio for fixing ( there is no timeframe ) they should email when it is fixed

to subscribe for now, if you install the game via steam and login and play on a character to be sure the accounts are linked , you can then subscribe via steam whilst this gets sorted