support confirmed it is a gmail address and also confirmed it is the same email address for swtor and EA account
same issue for me ☹️
swtor username ?
Husyta
Your account has been sent to studio for fixing ( there is no timeframe ) they should email when it is fixed
to subscribe for now, if you install the game via steam and login and play on a character to be sure the accounts are linked , you can then subscribe via steam whilst this gets sorted
Ho ! It is working now, i can sub, here how I did :
I went to the mailbox of the account creation mail (The first email with you created your account)
Then I go to ea.com and ask for a new password (forget password option)
I received an email to reset my password, I click it, then it is telling me to choose a display name, then I have access to the EA panel.
I go in my swtor account and it is working, no more red message, I can sub and I can redeem code.
Hello, I am having the same issue.
There is an issue with your Electronic Arts account which will prevent SWTOR purchases until resolved. Please contact customer support (https://help.ea.com/en-us/help/star-wars/star-wars-the-old-republic/swtor-support) for further assistance.
game name is wolfdr
Your account has been sent to studio for fixing ( there is no timeframe ) they should email when it is fixed
to subscribe for now, if you install the game via steam and login and play on a character to be sure the accounts are linked , you can then subscribe via steam whilst this gets sorted
