Forum Discussion

Aezwyn's avatar
Aezwyn
5 years ago

There is an issue with your Electronic Arts account CANT SUBSCRIBE.

"There is an issue with your Electronic Arts account which will prevent SWTOR purchases until resolved. Please contact customer support (https://help.ea.com/en-us/help/star-wars/star-wars-the-old-rep...
proxos666's avatar
proxos666
Hero+
5 years ago

@Aezwyn 

You need to reset the password on the linked EA account that account has the persona ferzhust (not Aezwyn that your posting on now) that EA account uses the same email as on your swtor account

use the following link to reset the password https://signin.ea.com/p/web2/resetPassword (insert the swtor email in the link) then login on that EA account to fix the swtor account for purchasing

for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared

Jynnn's avatar
Jynnn
5 years ago
@proxos666 Im logged in using steam, the sub purchase went through but its not applying to my account, i already reset the EA password and its still the same. I still dont understand why we cant submit a private ticket, this is the only way i can find to report this issue

Acc name: Jyndal | Steam: Norienn
  • proxos666's avatar
    proxos666
    Hero+
    5 years ago

    @Jynnn 

    Support have your email so it is in the queue for an agent 

    Your account has also been sent to studio for fixing ( there is no timeframe ) they should email when it is fixed

    • Amichel_07's avatar
      Amichel_07
      5 years ago

      Hello!

      I created my account linked to EA in 2013 and abandoded it for several years before yesterday. Now I wanted to buy a subscription on the website (Steam seemed oo dangerous), but I receive the "Issue with your Electronic Arts accounts" error. I figure this is due to the log inactivity time, but how can I confirm, that the account is my?

      Obviously I've tried to change the EA password and browser, but it doesn't seem to help anyone on the spot.

      Could you contact the team, so my account is rechecked? Display name is AydanKusland

      • proxos666's avatar
        proxos666
        Hero+
        5 years ago

        @Amichel_07 

        Your account has been sent to studio for fixing ( there is no timeframe ) they should email when it is fixed

        to subscribe for now, if you install the game via steam and login and play on a character to be sure the accounts are linked , you can then subscribe via steam whilst this gets sorted

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