Forum Discussion

Aezwyn's avatar
Aezwyn
5 years ago

There is an issue with your Electronic Arts account CANT SUBSCRIBE.

"There is an issue with your Electronic Arts account which will prevent SWTOR purchases until resolved. Please contact customer support (https://help.ea.com/en-us/help/star-wars/star-wars-the-old-rep...
rcadiaa's avatar
rcadiaa
5 years ago

Hello. My swtor account name is Rcadiaa

I have also gotten the same error message as posted by others in the thread. I have tried resetting my ea account password as well as verifying that the information is correct and consistent across both my EA and SWTOR account. Also tried incognito mode but unfortunately that didn't work.

I am currently trying to subscribe - any help would be appreciated. Thank you. Will download the game through Steam in the interim.

  • proxos666's avatar
    proxos666
    Hero+
    5 years ago

    @rcadiaa 

    Your account has been sent to studio for fixing, they should email when it is fixed

    to subscribe for now, if you install the game via steam and login and play on a character to be sure the accounts are linked , you can then subscribe via steam whilst this gets sorted

  • rcadiaa's avatar
    rcadiaa
    5 years ago
    @proxos666 Noted! Thanks for your help. Have a great day. Cheers!
  • ElysianKMN's avatar
    ElysianKMN
    5 years ago

    I have the same issue.

    SWTOR name GeckoBarrage. I've just tried calling the customer service line but the connection is awful - could you please do the same for me?

    Thanks

  • proxos666's avatar
    proxos666
    Hero+
    5 years ago

    @ElysianKMN 

    Your account has been sent to studio for fixing, they should email when it is fixed

    they can see you are subscribed via steam for now so thats good

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