I'm also having this issue when trying to redeem codes and subscribe via steam. Error message is:
There is an issue with your Electronic Arts account which will prevent SWTOR purchases until resolved.
SWToR username is eekanimp.
Support have asked if you can call them when the lines open, they can assist you further to resolve the account issue
Calling is not an option for me at present. I'm South African based.
I bought a subscription on Steam today and it's not showing up in game.
Is there any other way I can get support? Please.
Someone is currently helping me via swtor support email. I will update on how the situation goes.
Thank you.
having the same problem trying to sub from the website and steam neither are working
swtor username: tthelles
If you have a failed steam purchase you will need to email per https://answers.ea.com/t5/General-Discussion-Technical/INFO-Steam-Purchase-Not-Working/td-p/9356718/jump-to/first-unread-message
My issue ended up having two parts (and only the first has been resolved).
1st. My linked EA account had to be verified. This happened over the phone (no other options were available, yikes) and then they reset it. It seems to have worked because I can redeem codes via the SWTOR website now. I couldn't do so before.
2nd. But the Steam subscription I bought still isn't showing up in game. I sent an email with the requested screenshots and haven't heard back since. Is there a common timeframe anyone can give me on when I can expect a response / fix? I bought the sub now, instead of later, because I hoped to take advantage of the Double XP event. I'm currently on Level 60 so any quests I do are moot at present. ☹️
Thank you.
Your account has been sent to studio for fixing, they should email when it is fixed
to subscribe for now, if you install the game via steam and login and play on a character to be sure the accounts are linked , you can then subscribe via steam whilst this gets sorted
if you have a steam purchase and it didnt apply email per the sticky https://answers.ea.com/t5/General-Discussion-Technical/INFO-Steam-Purchase-Not-Working/td-p/9356718/jump-to/first-unread-message
