"There is an issue with your Electronic Arts account which will prevent SWTOR purchases until resolved. Please contact customer support (https://help.ea.com/en-us/help/star-wars/star-wars-the-old-republic/swtor-support) for further assistance."
Cant subscribe i've tried everything.
name: Aezwynmedia
Ukraine 🙂
Just wait for now , will have a response around 7 - 8 pm AEST time
phones are only available during the listed hours https://answers.ea.com/t5/General-Discussion-Technical/INFO-Getting-Help-and-Board-Guidlines/td-p/4806237/jump-to/first-unread-message
Is there any disadvantage with going through Steam? Would kind of like to join the wife playing atm.
depending on the issue with the account steam , may or may not work , if it doesnt you will need to email the proof of purchase to swtor and that will take a few more days to sort
Thanks mate. I'm looking forward to playing again. I'll stand by.
Hi Owen, Is there anyway I will know if they are attending to the problem? Or will you let me know mate?
will let you know ... waiting for the response, think they needed 2 coffees for their monday morning
Haha, fair enough. can't blame them there 🙂
You need to reset the password on the linked EA account that account has no persona (not Heisanburg) that EA account uses a iinet email is differentto what is on your swtor account
use the following link to reset the password https://signin.ea.com/p/web2/resetPassword then login on that EA account to fix the swtor account for purchasing
for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared
hope that helped
I'm a tad confused but trying to follow instructions.
OK, I have reset the passwords on Heisanburg EA account. What do I do next?
