Hi Owen, Is there anyway I will know if they are attending to the problem? Or will you let me know mate?
will let you know ... waiting for the response, think they needed 2 coffees for their monday morning
Haha, fair enough. can't blame them there 🙂
You need to reset the password on the linked EA account that account has no persona (not Heisanburg) that EA account uses a iinet email is differentto what is on your swtor account
use the following link to reset the password https://signin.ea.com/p/web2/resetPassword then login on that EA account to fix the swtor account for purchasing
for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared
hope that helped
I'm a tad confused but trying to follow instructions.
OK, I have reset the passwords on Heisanburg EA account. What do I do next?
The EA account is not Heisanburg , the EA account uses a iinet email but it is not the email on the swtor account
the email would of been used on the swtor account either at account creation or some time after
I've just tried all of my old emails. I'm stumped. Do you know if it was an iinet email?
yes iinet email
I have entered every iinet email I have had in the past. The only one EA finds as an account is the one attached to my Heisanburg account.
Will see if can narrow it down , if i cant before the phone lines open around 1am AEST calling swtor support maybe best they can update the email on the linked EA account
I am trying to call the 0011442081969890 number now. I think my mobile is blocked for international calls though. ☹️
lines open at 1am , so not open yet, most vodafone mobile plans offer free calls to the UK for example
as to your mobile plan sometimes overseas calls can be disabled in the online account
Haha..going to be a late one for me. Just got my phone unlocked for international calls.
You will need to call , cant disclose more then the domain over an open forum ,so need to pass security check , they can change the email on that EA account for you if need.
@proxos666 "There is an issue with your Electronic Arts account which will prevent SWTOR purchases until resolved. Please contact customer support (https://help.ea.com/en-us/help/star-wars/star-wars-the-old-republic/swtor-support) for further assistance." i have the same issue. My swtor account name is papadiavolos
Your account has been sent to studio for fixing ( there is no timeframe ) they should email when it is fixed
to subscribe for now, if you install the game via steam and login and play on a character to be sure the accounts are linked , you can then subscribe via steam whilst this gets sorted
Your account has been sent to studio for fixing ( there is no timeframe ) they should email when it is fixed
to subscribe for now, if you install the game via steam and login and play on a character to be sure the accounts are linked , you can then subscribe via steam whilst this gets sorted
@proxos666 "There is an issue with your Electronic Arts account which will prevent SWTOR purchases until resolved. Please contact customer support (https://help.ea.com/en-us/help/star-wars/star-wars-the-old-republic/swtor-support) for further assistance." I have the same issue.
My account name is: "Segimer".
You need to reset the password on the linked EA account that account has the persona darthmalerius (not Malerius93 your posting on now) that EA account uses a hotmail email
use the following link to reset the password https://signin.ea.com/p/web2/resetPassword then login on that EA account to fix the swtor account for purchasing
for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared
Hello! I have the same issue. Tried changing the password, logging in with incognito, and contacting support. I tried sending in the screenshots needed for the steam support process but haven't heard anything back. My swtor username is yummymexxi. Thank you!
"There is an issue with your Electronic Arts account which will prevent SWTOR purchases until resolved. Please contact customer support (https://help.ea.com/en-us/help/star-wars/star-wars-the-old-republic/swtor-support) for further assistance." Same issue here, already changed password, but it didn't work ☹️
My swtor account name luigi_pl
And also I bought subscription on steam, but it wasn't recognized on swtor.com
be sure to email per https://answers.ea.com/t5/General-Discussion-Technical/INFO-Steam-Purchase-Not-Working/td-p/9356718/jump-to/first-unread-message
will have a response about the account in about 8 hrs when support are online for the day
Hello,
I am getting the same message:
There is an issue with your Electronic Arts account which will prevent SWTOR purchases until resolved. Please contact customer support (https://help.ea.com/en-us/help/star-wars/star-wars-the-old-republic/swtor-support) for further assistance.
Account name is: Dashleebo
Thank you for looking into this, I would like to subscribe for 180 days.
