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MrWomanRespecte's avatar
MrWomanRespecte
4 years ago

There is an issue with your Electronic Arts account which will prevent SWTOR...

I got this message when trying to subscribe on swtor "There is an issue with your Electronic Arts account which will prevent SWTOR purchases until resolved". Is there a fix to this? I couldnt find an...
  • PrinceDaryn's avatar
    PrinceDaryn
    4 years ago

    I am having this same issue. I'm trying to sub but it's telling me to contact support.

    • proxos666's avatar
      proxos666
      Hero+
      4 years ago

      @PrinceDaryn 

      edit : support can see your subscribed on the swtor account Greytalon  so i guess your all good now

  • MrWomanRespecte's avatar
    MrWomanRespecte
    4 years ago
    @proxos666 shoeless-gamer should be the account name if that's whatcha need. Thank you
    • proxos666's avatar
      proxos666
      Hero+
      4 years ago

      @MrWomanRespecter 

      You need to reset the password on the linked EA account that account has a generated persona (not MrWomanRespecter your posting on now) that EA account uses a gmail email (email is different to swtor) likely the email used to create the swtor account

      use the following link to reset the password https://signin.ea.com/p/web2/resetPassword  then login on that EA account to fix the swtor account for purchasing

      for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared

      • MrWomanRespecte's avatar
        MrWomanRespecte
        4 years ago
        @proxos666 Ok yeah, i think i know the account. Is the EA account Board-Gamer16? Or are you not able to tell? Either way i'll do what u said on that account, hopefully it works, thanks.

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