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B0mbardier95's avatar
5 years ago
Solved

There is an issue with your Electronic Arts account which will prevent SWTOR pur

Just received this error when trying to subscribe after not playing the game for a year or so, unable to subscribe or contact support via the phone at this time, any help ?  Swtor account name : cunnah

  • @B0mbardier95 

    You need to reset the password on the linked EA account that account has the persona  yellowcomet1 (not B0mbardier95 your posting on now) that EA account uses a hotmail email

    use the following link to reset the password https://signin.ea.com/p/web2/resetPassword  then login on that EA account to fix the swtor account for purchasing

    for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared

4 Replies

  • @B0mbardier95 

    You need to reset the password on the linked EA account that account has the persona  yellowcomet1 (not B0mbardier95 your posting on now) that EA account uses a hotmail email

    use the following link to reset the password https://signin.ea.com/p/web2/resetPassword  then login on that EA account to fix the swtor account for purchasing

    for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared

  • @proxos666 thank you for your help, it is now solved the old ea account was hacked a year back and hasn't been used since it is now sorted. cheers
  • I'm unable to subscribe and get the same exact error message everybody else is getting. username is benjithedark

  • proxos666's avatar
    proxos666
    Hero+
    5 years ago

    @benji63420 

    Support see no error on the account now , try using incognito mode on chrome or delete the browser cache and cookies and see if it persists

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