Forum Discussion

DepakDj's avatar
6 years ago

UI auto hide(or disppearing) issue

All my UI suddenly gets auto hidden and it never comes back unless i restart the game, it happens quite frequently(like in 1 hour it has happened 5 times) , i cant play flashpoints or warzones due to this bug, i have tried ALT+Z , CTRL+U(twice) , nothing works, in desperation i completely re-installed the game, its still not fixed, what can i do now ?, support is of no use, i am facing this issue since a week now, please help

I have attached my Dxdiag as well

As per my searches., there seems to be a solution for 32 bit OS, but mine is 64 bit os

9 Replies

  • @DepakDj 

    Press the windows key and type reliability , and open the reliability history and look at what has occurred recently 

    definitely check/monitor temps when playing too 

    The dxdiag displays multiple errors with gcubridge that belongs to gamingcenteru

    there are also a few bccode 141's listed and what looks like a hard crash in the video driver - Fault bucket LKD_0x141_Tdr:6_IMAGE_nvlddmkm.sys

    As to cause that is difficult to ascertain , see what the reliability history shows occurring when for example

    You can try an older video driver version too , there is a hotfix driver for the version your running https://nvidia.custhelp.com/app/answers/detail/a_id/4994 but not sure it is suitable for a laptop hence try an older driver version

    can use try ddu  to remove and do a clean driver install for example 

    hope this helps

  • DepakDj's avatar
    DepakDj
    6 years ago

    Thanks, these errors are ok , i have been overcloking and undervolting the GPU, so UI disappearing has nothing to do with this, i can play other games just fine also when the UI disappears its not like i have some artifacts or anything, everything else functions properly, only the UI is gone, its definitely a game bug.

  • proxos666's avatar
    proxos666
    Hero+
    6 years ago

    @DepakDj 

    Question is why you are the only one impacted enough to the point where it is a major issue to 5 times in an hour ?  and only started in the last week ?, I have not seen any other posts with others saying the same has occurred in the last week.

    Either try different video driver versions , remove all overclocks etc or wait for a patch, i will ask QA if they have anything on their radar at present and post here again though.

  • DepakDj's avatar
    DepakDj
    6 years ago

    Thank you, i seemed to have figured a workaround of sorts, earlier i had vsyn on , i turned off vsync and i have also stopped touching ALT+Z, i was finally able to play for 2 to 3 hours without any issue

  • My game first froze and crashed during an EC SM run. Then when I logged back in I traveled to Onderon and started to pick up the Dailies.  I would click on the NPC daily quest giver and lose all text choice option, CTRL U (Twice) did nothing then I would crash.   I relogin talk to another NPC and lose my UI and crash. Happened 4 times in total. Febuary 24, 2020 3am PST.

  • Araytus's avatar
    Araytus
    6 years ago

    @proxos666 


    Funny you should mention that because that was one of the first things I wanted to do, but it won’t let me repair. It’s grey’d out for some reason which I thought was odd. 

  • proxos666's avatar
    proxos666
    Hero+
    6 years ago

    @Araytus 

    If you are using streaming(default) the repair on the launcher is permanently disabled you need to follow the directions in the repair link provided

    given your video driver is from Jul 2019 give updating to the latest hotfix driver a go too 

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