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Blutfahne's avatar
1 year ago
Solved

Unable to Log In

Been away from SWTOR for a while.  Had a physical security key at the time, but can no longer use it.  I tried changing password on EA because it was not allowing me to log in.  Changed Password on EA and I can access the webpage there, but still unable to log in to SWTOR.  

Downloaded fresh installer for SWTOR on Steam.

Tried logging in with EA password and username and still unable to log in, the program throws up the following error at me: 

"The display name, password, or security key you have entered is incorrect.  Please confirm your login information."

What gives?

Thank you.

  • Hey there @Blutfahne 

    Sorry to hear you're having issues getting logged in.

    Sadly we can't help with account issues on the forum for a number of reasons including account security.

    However you can get in touch with SWTOR support direclty and they'll be able to look into this for you.

    Get in touch with SWTOR support and they should be able to get you sorted. Let us know how it goes and if theres anything else we can help you with.

1 Reply

  • EA_Rtas's avatar
    EA_Rtas
    Icon for Community Manager rankCommunity Manager
    1 year ago

    Hey there @Blutfahne 

    Sorry to hear you're having issues getting logged in.

    Sadly we can't help with account issues on the forum for a number of reasons including account security.

    However you can get in touch with SWTOR support direclty and they'll be able to look into this for you.

    Get in touch with SWTOR support and they should be able to get you sorted. Let us know how it goes and if theres anything else we can help you with.

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