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05Nova05's avatar
05Nova05
3 years ago

Unable to login through STEAM

Dear Steam Support Team,

I am writing to inquire about an issue I am experiencing with logging into the game through Steam using my account. I am unable to access the game and it is giving me an error message stating that my login credentials are incorrect. However, I am certain that the email address and password I am using to log in are correct.

Furthermore, I have purchased several items through Steam after confirming my receipts, but I am unable to see these items in my account. This is quite concerning as I have spent a considerable amount of money on these items.

I would appreciate it if you could assist me with this issue and help me resolve it as soon as possible. Please let me know if you require any further information from me to resolve this issue.

Thank you for your time and assistance.

Sincerely,

4 Replies

  • BF_Bouns's avatar
    BF_Bouns
    Legend
    3 years ago

    Hello  @05Nova05 

    This is an article from Help EA about "What to do if you get an error saying your SWTOR credentials are incorrect or expired.".

    You will all informations and the steps to resolve this issue.

    Cordially

  • 05Nova05's avatar
    05Nova05
    3 years ago

    It's still saying "We can"t log you in. Please double check you are using the steam account you usually play on. If this isn't the display name I received from my email then I don't know what else to do. 

  • BF_Bouns's avatar
    BF_Bouns
    Legend
    3 years ago

    Can you try this method: select password forget in the EA App login page, then try to log with the new EA password, after this, try to launch your game.

    If you can't launch the game, the best option is that you contact by phone with the support team (swtor)

    😉

  • proxos666's avatar
    proxos666
    Hero+
    3 years ago

    @05Nova05 

    you can only have one swtor account linked to one steam account , you will get an error if you try to login on a 2nd swtor account to a steam account linked to another swtor account

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