Per the sticky https://answers.ea.com/t5/Technical-Issues/Temporary-changes-to-support-options/td-p/8875833/jump-to/first-unread-message
best to email support@swtor.com
I'll post here as well instead of creating a separate thread.. I am have this exact same issue. Tried various web browsers but nothing seems to work. When trying to reset password I also get "An error has occurred" and can't get anywhere else with it.
I heard it could be because of my physical authenticator which came with the collectors edition so I'm trying to get it removed. However, when trying the steps needed to do so, it's not accepting any passwords to let me put in for lost/stolen authenticator for me to remove it.
Per the sticky https://answers.ea.com/t5/Technical-Issues/Temporary-changes-to-support-options/td-p/8875833/jump-to/first-unread-message
best to email support@swtor.com
Hello,
I will try that option, will let you know how it went.
Best regards,
Seno Crestwalker.
Hello,
UPDATE: wrote mail to the suggested address and after few days, received a response where they sent a verification code to confirm that I am the actual owner of that account. Confirmed it and it took about twice as much time to finally get a response that they've removed the authenticator from my account. Tried password reset and it worked right away. Thus yes, the reason for this issue is the old authenticator. I don't know whether the smartphone app would cause this too or not, but in any case I got my password finally reset. So, anyone who faces this same issue, do it like so too, it may take few weeks to get it resolved but it will get resolved, at least it got for me.
Best regards,
Seno Crestwalker.
