Forum Discussion

Anonymous

8 years ago

SolvedApproved

Unable to Retrieve Server List (SWTOR)/ISP needs to get connected with EA

Dear EA/SWTOR, I'm a returning player, looking to explore the changes since the server merge. I have not been able to retrieve the server list. I've contacted my ISP but they were unable to help. Th...

Anonymous
8 years ago
Approved
@proxos666 @EA_Kipling
Thanks for your help. I've solved the issue on my end. I've found out that the CovenantEyes app on my computer was a version that had a broken update system. I have manually updated the app and I am able to access the game now.

proxos666

Hero+

8 years ago

@terencekrm

Run the repair utility at this link to be sure the game files are up to date

Otherwise most common cause of this is usually antivirus or firewall , so ensure both launcher.exe and swtor.exe have full access , even best to remove and re-add exceptions.

it can also be caused if different program compatibility has been applied to both launcher.exe and swtor.exe (and game shortcut), no server list can be what occurs.

ESET - disable protocol filtering

Kaperskey - disable scan secure/encrypted connections

Nortons (Firewall) set specifically to "allow" not "auto"

Anonymous

8 years ago

Approved

Thanks for replying! I've tried all that. My isp tried to open ports and flush dns but still no access. They have requested to get connected with EA as the next step.

proxos666
Hero+
8 years ago
@terencekrm

I can flag @EA_Kipling (back on Monday) he is Swtor Support

Ports used for swtor are at this link
- Anonymous
  8 years ago
  Approved
  Thank you so much @proxos666 that would be most helpful!
  
  I'll try the ports again using the list in the link.
  - EA_Kipling
    EA QV Team
    8 years ago
    @terencekrm
    
    I know that @proxos666 mentioned a few different AV software and I don't think you've mentioned what you're using yet. Any chance you have Avast installed?