Hi
I know my uid and pwd. But I changed my computer and now it says the follow,
We don't recognize the device you are using. We have sent a One-Time Password to the email address associated with your account. Please enter the One-Time Password to continue.
Well that e-mail never arrives have tried to do this 50 times now over like a week.
Is it possible to login in some other way? Or disable this verification?
If the email is not arriving you will need to call swtor support when the lines are open to update the email on the swtor account to one that can receive the otp email
Well didn't really work called the UK support who directed me to the German support (due to that im Swedish for some reason), anyways German support guy did only speak German so that was a dead end didn't think that was possible in 2026...
Swtor support is only English, french and German, can only suggest call the english line again and if need if someone can speak english they can talk on your behalf or use a translation app or similar on the call
I've been having the same issue. Not with the launcher - with the swtor website. I was trying to get back into my account to see how much time I have left on my subscription and all I get is the same message with the same result. I can close out the browser, open the launcher, log in and play just fine. But the website will NOT send me the OTP. Ever. And I can't even log into the game through Steam without getting the same never-receiving-the-OTP loop. And yes, I use the same email for my Steam account which I do for my SWTOR account, which I also use for my EA account. The issue with Steam is the launcher itself. And the issue with the website is that it's broken. I'm not expecting to get any sort of legitimate answer here because EA doesn't give two **bleep** about customers, so long as we're dumb enough to keep forking over cash for Cartel Coins and subscription fees. I'm pretty much just leaving this here so EA knows I'll be opening a BBB complaint against them, and keeping it open until either the problem gets solved finally or we go into litigation. They're not holding up their end of the EULA, which constitutes a breach-of-contract on their part. Their system not properly functioning does NOT fall under their ability to alter the game however they want without recourse. There's recourse coming. They could EASILY fix the broken code in their website and they're actively refusing to do so. They're violating so many laws with this game alone, I'm surprised the government hasn't moved in to forcibly shut them down yet. We'll see, though. We'll see.
