Forum Discussion

4d4cafaa976e698's avatar
4d4cafaa976e698
3 years ago

Visa card not accepted ("can't perform transactions to this credit card")

Hello. When trying to add Cartel Coins in game, I get a "Requesting data" pop-up with an error message: "An error occured while processing your request. Please try again later. Error Code: 10" Tryin...
proxos666's avatar
proxos666
Hero+
3 years ago

@4d4cafaa976e6985 

What is the swtor account / displayname in case they looked at another account linked 

4d4cafaa976e698's avatar
4d4cafaa976e698
3 years ago
@proxos666 Hey, thanks for continuing to help me. My SWTOR display name is RevansSoul. I've had my VISA card linked to my PayPal account for a quite a while now, certainly before I tried using it to pay on ea.com and swtor.com so I'm afraid that solution won't work for me. I don't know if it may have something to do with it, but even though I've been a member since 2010, EA deactivated my EA account without any prior notification, even though I had paid products on it, and the explanation was inactivity, I didn't log in for 4 years. I managed to have it restored in May.
  • proxos666's avatar
    proxos666
    Hero+
    3 years ago

    @4d4cafaa976e6985 

    Support can see the ticket in May regarding the disabled EA account 

    The accounts have no issues now , last purchase attempt they see was made in June via Paypal not the visa

    to be sure it is not a browser cache issue, use incognito mode on chrome or delete the web browser cache and cookies 

  • 4d4cafaa976e698's avatar
    4d4cafaa976e698
    3 years ago
    @proxos666 I logged in via incognito mode, but I get the same error. I did notice that when I click Add Payment Method, the fields for my name are filled in automatically, but not correctly. My last name is two words and the form puts the first part of my last name together with my first name in the field of my first name. I corrected my name, but surely that can't be the issue right?
  • proxos666's avatar
    proxos666
    Hero+
    3 years ago

    @4d4cafaa976e6985 

    check for any payment method on the linked EA account , but like i mentioned card issues have been seen with denmark and netherlands 

    workarounds have been paypal via swtor , otherwise install the game via steam and link to steam and purchase via steam , their merchant has no issues with those cards

    edit: swtor also does not like visa debit cards for recurring subscriptions in case relevant

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