Forum Discussion

4d4cafaa976e698's avatar
4d4cafaa976e698
3 years ago

Visa card not accepted ("can't perform transactions to this credit card")

Hello. When trying to add Cartel Coins in game, I get a "Requesting data" pop-up with an error message: "An error occured while processing your request. Please try again later. Error Code: 10" Tryin...
4d4cafaa976e698's avatar
4d4cafaa976e698
3 years ago
@proxos666 I logged in via incognito mode, but I get the same error. I did notice that when I click Add Payment Method, the fields for my name are filled in automatically, but not correctly. My last name is two words and the form puts the first part of my last name together with my first name in the field of my first name. I corrected my name, but surely that can't be the issue right?
  • proxos666's avatar
    proxos666
    Hero+
    3 years ago

    @4d4cafaa976e6985 

    check for any payment method on the linked EA account , but like i mentioned card issues have been seen with denmark and netherlands 

    workarounds have been paypal via swtor , otherwise install the game via steam and link to steam and purchase via steam , their merchant has no issues with those cards

    edit: swtor also does not like visa debit cards for recurring subscriptions in case relevant

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