Voice Desync
Hello, Some time around the first week of April of this this year I began to experience character voices being desynchronized from their animations during in-game cutscene conversations. I searched ...
Forum Discussion
Great thanks. The motherboard was the last frontier I was afraid to approach due the consequences it can have. No, I placed the power plan back to the default HP recommended power plan. Although the HP recommended power plan has min/max processor power at 100%.
Attached is the dxdiag text file.
playing swtor always recommend using high performance, but as long as there is no visible difference to the one you have set then it also doesnt matter
am going out for a while now , but quick look at the dxdiag shows crashes with the Dolby Theatre software you are using (DTSAPO3Service.exe) , which is related to sound , whether it has bearing on the desync not sure
I appreciate your analysis. That crash report does not surprise me as I sometimes have to reset my audio devices several times for the SWTOR sound to kick in. I do not have this issue with other applications. Approximately two days ago I was disconnected from the server in the middle of combat (rarely this happens) and was able to successfully log back in after exciting the game and starting it up again but no matter what I did the sound did not kick in until I restarted my PC.
Like you said, not sure if related but worth a mention.
Support are unaware of any bug causing desync with the audio
One thought is if this is via the bose headphones, the headphone audio could desync, this is an issue with the headphones as opposed to the game
few examples threads
https://www.reddit.com/r/headphones/comments/aqdn3l/bose_qc35ii_audio_lag_driving_me_nuts/
and
https://linustechtips.com/topic/1070847-bluetooth-audio-latency-issue-with-bose-qc35-ii/
Thanks for reaching out to QA and doing the additional research on the Bose QC 35. At first, I thought the issue was the headphones as well because of those same forum links you posted (and many others), but the desync was still present after I switched to Sony WH-1000XM4 and Sony WH-1000X M3 headphone models. I also tried all three headphone models with the direct audio jack connection with no improvement. I also tried to turn off my Wi-Fi router and have direct ethernet connection in case that was causing issues but that also saw no improvement.
I tried all of this again right after I read your last post in this thread just in case. A few weird things happened that I had no encountered before. When I plugged the headphones in directly through the audio jack (both Sony and Bose separately), the same quest giver that I was testing the sound on stopped having lip animations altogether. Instead only body movements (including eye blinks) would happen with mouths either staying wide open or closed. Each dialogue phase would also not move on by itself sequentially unless I pressed the spacebar and move it on manually. Additionally, throughout this time since plugging in the headphones, no sound whatsoever would play in the game. When quitting the game, the game would sort of crash and a Windows pop up saying to close down the program forcefully would show up. Once the game was restarted, all sound and lip animations came back to normal (normal meaning desynchronized for me). While there was no sound playing in the game and prior to quitting the game, I tabbed out and was able to hear sound on Youtube with no problem. This complete disappearance of lip animations did not occur when swapping between Bluetooth connected headphones. I reset the quest giver each time by abandoning the mission and restarting the conversation.
I managed to grab a video of the peculiar complete lack of lip animations with no sound using my NVIDIA overlay. I also grabbed a video with the lip animations and sound present (although desynched in my opinion) from the same quest giver. Is it OK if I send the two videos in? I also have a video of the desync from a different character as well. This way someone watching the videos would be able to tell if the delay is truly being cause by something on my end versus the game, correct?
