Is this a debit mastercard ? if so it likely cant be used to purchase a subscription , it may work for buying 60 days sub
To fix the account You need to reset the password on the linked EA account that account uses the same hotmail.no email as on your swtor account
use the following link (insert the swtor email) to reset the password then login on that EA account to fix the swtor account for purchasing
for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared
If you dont have access to that email . call swtor support when the lines are open and they can help update the email https://answers.ea.com/t5/General-Discussion-Technical/INFO-Getting-Help-and-Board-Guidlines/td-p/4806237/jump-to/first-unread-message
Hello everyone,
I have the same issue:"we're sorry, but we can't perform transactions to this credit card. please load a different one."
I tried everything suggested above.
I think there is a problem with my EA account. I have lost my older email (it was hacked and i deleted it) My SWTOR account works with my newest email.
User SWTOR: Migonty
