Is this a debit mastercard ? if so it likely cant be used to purchase a subscription , it may work for buying 60 days sub
To fix the account You need to reset the password on the linked EA account that account has the persona jursy77 (not Teri3501 your posting on now) that EA account uses a Insightbb.com email address
use the following link to reset the password then login on that EA account to fix the swtor account for purchasing
for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared
I tried all of the steps and it didn't worked, then I looked into the account activity and the e-mail was not even the one I use it was
Account details for 96985e7407a16f26534191aaeac68a2a @ disabled .ea . com
Now what? Did I lose it all? EA disabled my account? I can't even change my name on EA because it says the ID is taken...
Username darbis
To fix the account You need to reset the password on the linked EA account that account uses a yahoo.com email ,(swtor is not the same as gmail)
use the following link (insert the yahoo.com email) to reset the password then login on that EA account to fix the swtor account for purchasing
It did the trick. Thank you for your help.
Im getting the same issue
SWTOR username SirKellz
Any help or advise?
The Linked EA account has been disabled needing a password reset, the email address needed is the same Hotmail email address on your swtor account
use this link (insert the Hotmail email) to restore purchasing for the account
for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared.
Swtor username is ihamyt
looking for help with this issue
The linked EA account has been disabled and its data has been wiped , the email address used was the email on your swtor account
Use this link and enter the swtor email address , that should restore the account , if not call swtor support when the lines are open, they can assist restoring the wiped account for you
My swtor account name is Karamazzov
I'm having this same problem and I can't buy the subscription anymore due to a dead account...
I've tried everything and nothing works 😞
You need to call swtor support when the lines are open to fix the account issue, it should be a quick fix
I also have this issue. Name is Nethanar. I've reset the password for my EA account, but I'm not sure if it's the right account since I can't find which EA account is connected to my SWTOR account.
support see no issue on the account
they suggest to fully remove your payment method, make sure details are ok , and try with paypal etc, if keeps happening might want to check with payment method provider and contact swtor support if it keeps happening
You can see the email used on the linked ea account on the transaction history page (right hand side) in your swtor account
Strange. I just made a different online purchase with the same debit card details (though inside my own country), and it worked fine. So I don't see how it could be an issue with my card. PayPal appears to have worked, so I suppose it doesn't matter that the debit details don't work.
Thanks for the assistance!
Hey man, i seem to have the same issue as everyone else...i had a null account before making this one (i guess EA deleted the old one) But i cant buy anything using my MasterCard, while i was able to subscribe about 12 days ago. Nickname is Heartlesscho
Support said you are good now, so that is great to hear
I am running into the same issue as the majority of people are here aswell. My display name is cryozis
you will need to call swtor support when the lines are open to fix the account issue
Support see no account issue, they do see a number of failed attempts though, they suggest trying a secondary payment method and not trying any more purchases for 24 hours.
Another option is to also link to Steam and purchase there after logging in and playing via steam as steam is a different merchant https://help.ea.com/in/help/star-wars/star-wars-the-old-republic/swtor-on-steam/
