Wrongfully charged for SWTOR subscribtion

@Meirelesdubois

The one time purchase sub aka 60 days is $30.00 this is the only non recurring subscription on the website , next to it is the 30 day recurring subscription for $15.00 and this one reoccurs evry month.

There is nothing to cancel on the one time purchase subscription it will lapse at the end of the 60 days.

can you insert the pic of the 60 day one time purchase showing $ 15.00 would be great

@EA_Nils  just to flag in case the regional pricing is showing incorrect

The only way to get a refund is to phone

@proxos666

Thank you for the fast reply.

As requested, I'm attaching the print screen showing the regional prices, which are wrong. The problem is that it only shows in $ once the purchase is finished, so i couldn't cancel it.

@Meirelesdubois

For comparison this is the USD pricings that are correct

All can do from here is flag the pricings to be corrected on the website , in regards to money though it can only be handled over the phone

@proxos666

Yeah, from what they've charged me i figured that would be the correct USD pricings.

I'll call them tomorrow, hopefully I'll be able to solve it.

@Meirelesdubois

Sorry couldn't help more , thank you for posting the image though can certainly take steps to get this corrected

May The Force Be With You

Hi, since there isn't a CS number for my country, and I'm sure the "local-rate" thing only applies to those within the countries listed, this is the only place I could find to file a complaint. I bought the 55hundred Cartel Coin pack, which is listed to me as costing 70 of my local coin, R$. But when the payment came listed on the card's extract it was R$137. Now, this is because of the dollar exchange rate, but, if there is a set R$ price, then that is the price that should be payed. If the transactions are all going to go through in dollars, and will thus go through exchange rates, then what was the point of setting a price in R$ in the site?!

@BarockWerneck

if you have skype you can phone them for free (listed below)

@EA_Nils  @EA_David @EA_Stefan have merged another thread in regards to the incorrect pricing.

I tried phoning them through skype. It said I needed credits.

Hello @BarockWerneck,

From which country are you trying to make this call if I may ask? 

Well, there are instructions on the site, and I followed them.

For details on how to contact SWTOR support you can follow the steps outlined in this article here : How to get help with STAR WARS™: The Old Republic™

[CM - Edited post with updated article on how to contact support for STAR WARS™: The Old Republic™]