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3RR0R405's avatar
3RR0R405
Seasoned Novice
19 days ago

Crystaline Pre-Order Bonus Not Showing on Account

The "crystaline" astromech pack isn't appearing on my account, I did pre-order a bit late (The 26th), was it locked to a specific pre purchase time? Not a big deal if it was. This is a relatively sma...
technical issues
EA_Shepard's avatar
EA_Shepard
Icon for Community Manager rankCommunity Manager
19 days ago

3RR0R405​ Hey there,

The pre-order window actually ran right up until launch, so buying on the 26th definitely qualifies you for the pack! Because this is an astromech cosmetic, you don't have to wait to progress through the story to see if you have it. You can check your Character Databank and customize your companion straight away from the main menu.

To verify if the Crystalline Astromech Cosmetic Pack is active on your account, or to unlock it in-game, give these steps a shot:

  • Check the Databank Immediately: Go to the Character Databank, create a custom operator, select Astromech, and you should be able to choose the Crystalline Astromech appearance right there.
  • Complete the Campaign Requirement: If you want to use it during your main playthrough, progress through the story until you complete the Smugglers’ Manifest Operation in Cycle 5.
  • Run a Holotable Mission: Head over to the Holotable and complete any available Mission.
  • Speak to the Droid: After finishing the mission, head to the Den and speak with the M-3VO droid to claim your rewards.
  • Ignore the Steam DLC List: Keep in mind that pre-order content for this title does not actually display in your Steam library's DLC checklist, so checking your Databank in-game is the best way to be sure.

Give that a try and let me know if you can see your shiny new astromech in the Databank! We also suggest checking out the link here for more info: Star Wars Zero Company™ FAQ

Thanks!

  • 3RR0R405's avatar
    3RR0R405
    Seasoned Novice
    19 days ago

    That's why I made this post, the options weren't in the databank for me, I checked immediately... These are the only options I have...

     

    • PeachChamp's avatar
      PeachChamp
      Seasoned Newcomer
      19 days ago

      I'm having the exact same issue, the frustrating thing is that I actually do see the pre-order bonus listed under owned DLC in steam, but in the databank and in the campaign (i have unlocked the droid lab and have an astromech) i cannot find the pre order items anywhere. The deluxe edition content is all there however.

    • 3RR0R405's avatar
      3RR0R405
      Seasoned Novice
      19 days ago

      Don't know why, don't know how, but after leaving the game for a while it's appeared now... I wish I had more recommendations for those who still haven't gotten it...

      • 3RR0R405's avatar
        3RR0R405
        Seasoned Novice
        18 days ago

        Never mind, it keeps disappearing then reappearing, then disappearing.  EA_Shepard​ What is this? Why are the devs trying to reinvent the wheel, just have it be a steam DLC, that would 100% fix this BS. I wasn't annoyed at first but since this isn't an issue with the deluxe pack it must be some funky way they are trying to get it to work, which it isn't. 

  • voidekaa's avatar
    voidekaa
    Newcomer
    9 days ago

    Pre-ordered the game physically on PS5, and never received an email with the pre-order bonus code and there was nothing in the box. Thought maybe it could be on disc and just had to unlock it so played the first bit of the game to unlock the astromech, and it didn't unlock. Tried contacting Amazon Support and they have nothing and then tried reaching out to EA Support and just get stuck in the loop of an AI chatbot linking me to the article telling me how to unlock it. 

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