Star Wars Zer Company PreOreder nowhere from AMAZON for PS5

hello i have had the worst time with my preorder from Amazon for the game first off i preordered it June 6th that right after the preorder got announced Amazon search for video games that just hit preorder is trouble i found it the day hours after. I was set to get it at release due to my Prime membership which to the employees means jack **bleep** cause my friends who ordered it long after i did got it on release my order was push back 2 more days then 3 more then till Sept 8th. the minute i saw it do push back the first time i call them up to make sure my order would still include the bonus preorder code they told me yes it should be you might want to call back once it ships. when that day got push back i called daily cause amazon had screwed me out of promos and orders before. finally the 8th it arrived i check the email and found not preorder bonus did i forget to mention i was back and forth with Alexia and Customer Service Agent Chat and phone with customer service. Amazon started point the finger to EA they made the game it there problem. I've contacted EA i even contacted BitReactor both said it Amazon. like i said before this wasn't the first time Amazon employees pull this the last more recent time was UbiSoft's Star Wars Monopoly DLC for the dice code. it took several days of going between them and UbiSoft but finally Amazon sent me the code.And that what get to me the most they keep saying there no way they can do it but i know it from facts that they done it before.