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7 years ago
Same. Same on the Christmas one too. I didn’t let them slide on that and made a support ticket and they told me to wait until February and check back. Literally months. I’m assuming they just thought I’d forget or give up. But I didn’t and kept refreshing my case to make sure it stayed active and on Feb 1 when the event was officially over apparently I reopened the case and got my stuff in a few minutes. Just like what should have happened from day 1 instead of being told to wait 3 months.
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