Brushed Under the Carpet

"AvatarofCynicism;c-1990183" wrote:

"DarthBane666;c-1990170" wrote:

"AvatarofCynicism;c-1990162" wrote:
what concerns? all I've seen is a bunch of whinging that people aren't getting to keep a 7* malak they didn't purchase through GET currency. If they posted "we hear your concerns but we can't circumvent purchasing shards for GET MKI" it would just be another round of forum complaints about CG not caring about *insert random complaint here*. Anything CG says at this point will be immediately dismissed and the complaining will just shift focus.

What about legitimate concerns of players who spent money or crystals due to CG's error, and have been told that those items will not be returned (only the actual gear will be returned). Isn't that a concern? No one at CG has acknowledged that yet or made any statement addressing it.

No, that's not a concern at all. You spent money for crystals (or gear if you bought a pack). You spent crystals for gear. You get that stuff back. They didn't take anything you actually paid for. You just aren't using it the way you want, because for some reason, you thought a change to the way epic confrontations work that wasn't communicated from the devs was somehow by design. Forum and reddit posts were "OMG MALAK EVENT GIVING EXTRA SHARDS DO THE EVENT BEFORE IT GETS FIXED" and people spent money, what, hoping CG wouldn't be able to reverse it? Even if someone doesn't read reddit or forum posts, why would you drop real money on this game to gear up a toon that won't make that big of a difference to your arena payout since shard chats and mod luck are things?

"Linkinxr;c-1990168" wrote:

"AvatarofCynicism;c-1990162" wrote:
what concerns? all I've seen is a bunch of whinging that people aren't getting to keep a 7* malak they didn't purchase through GET currency. If they posted "we hear your concerns but we can't circumvent purchasing shards for GET MKI" it would just be another round of forum complaints about CG not caring about *insert random complaint here*. Anything CG says at this point will be immediately dismissed and the complaining will just shift focus.

If you aren't reading the forums then you are clueless sir. It's the epic confrontations and the requirements then only passing out a 5 star. I got Malak first time. Waited Months to 7 star him I got him 7 star when relics hit and G12 and G13 the same day. I hoarded Gear for months. It was a complete waste for such a hard event. I got GAS and it was stupid hard. 5800 people unlocked him. That's insane considering the amount of players and then he sucks at 5 Star against Relic 7 Darth Revan. and, yea, the list of other complaints that are never addressed but are instead pushed under the rug! So there is no whining per say but a frustration that has been mounting since Malak came out and this sent people over the edge.

I've read the forums. It's all whinging, and in the cases of Malak and GS it boils down to "CG is consistent about events and I'm mad about it". Malak was a 5* unlock. Why would anyone think GS was any different? The devs said a while ago they were definitely doing another epic confrontation. Why wouldn't you hoard GET? The second round of Malak rewarded no extra shards. Why did anyone think extra shards the third time wasn't a bug that would be rectified?

But I'll ask: What reasonable response from the devs would make you all happy? Seriously. At this point, nothing CG does or has done has been met with any sort of fan fare. Someone is always mad about it, and they think it's a huge issue because they are shouting about it and others agree... even though they're ignoring the fact that this game (probably) has millions of users who aren't on here complaining.

The majority of the complainign is over three issues, if you had actually read the forums and not just formed an opinion amd only considered complaints that fit the opinion you started with.

A. Compensation should be equal. As it stands, people who had 7* malal get 2250 shard store currency that they mever should've gotten by the same virtue that those with 5* shouldn't nave gotten those 145 extra shards. They're taking shards away from people who had non-7* malaks while saying 7* owners get to keep those shards or gain those shards if they didnt use the bug in amy regard. 2250 shard currency may be nothing for some, but for others its alot, and the princible of not compensating equally is BS.

B. Refunds should be being offered (evem if you have to email them to get them, they should brimg the offer to people's attention) for those who spent on gearing their new malaks. Fact of the matter is, those crystals or that money would've never been spent if they knew they weremt keeping malak. If I give you a boat, you buy some special, expensive boat paint, then I take the bkat back due to an error, are you happy keeping that boat paint for when you one day get a boat, or will you want to return the paint for your momey back? (Bad analogy, buy not the worst). The cost of that gear is more than just the base price it cost. Gotta remember opportunity costs when considering this stuff.

C. Cg has made no effort to diffuse tension or actually apologize to people who didmt expect this to happen, or to address valid concerns over unfairness in compensation or the desire among many people for refunds. Poor communication. Announcing a plan is not enough, a.good company would provide some amount of customer service. It doesnt matter if there's nothing they could say to actually diffuse the situation, the fact they dont try shows they don't give a damn about the portion of the player base is upset.



Don't just dismiss the criticism because it doesnt bother you that they're doing this stuff (let me.guess, you had 7* malak before all this? Its a pretty common trend amomg the defenders of the plan), and don't just strawman every complaint as "whining", if they're complaining, especially if there's this many players complaining, there's a serious issue.

I dont own or have a desire to own malak amd I still thinkt hey're handling this like some shady start up company that plans to take all the money and run rather than actually.do.anything.