Forum Discussion

richard375's avatar
richard375
3 years ago

Can we ever get are tickets back?

I am trying to finish SEE ultimate and when i did the 70 ticket event it was just in loading for like 10 mins..So I restarted the app and now I lost my tickets? Any way to get them back or complain to someone? Also is there a strat to farm tickets for dark side more effective then random gear parts?
  • Joebo720's avatar
    Joebo720
    3 years ago
    No strat for ticket farming. An unfortunately no they won't reimburse your tickets.
  • Richard190190's avatar
    Richard190190
    3 years ago
    I lost 70 tickets on the last battle, opened a ticket & seems to be a known problem, figures cross it will get sorted
  • Scruminator's avatar
    Scruminator
    Seasoned Newcomer
    3 years ago
    No game I know of reimburses players due to a crash or glitch unless it’s a global issue.

    The Proving Grounds issue, for instance, affected everyone that qualified and didn’t have it at 7* so the will be a make good for that.
  • BBQ_Sig's avatar
    BBQ_Sig
    3 years ago
    "Salatious_Scrum;c-2370950" wrote:
    No game I know of reimburses players due to a crash or glitch unless it’s a global issue.


    If it’s happening to everyone in that situation, that’s sounds global to me. Hopefully they make their error right.
  • kello_511's avatar
    kello_511
    3 years ago
    "LordDirt;c-2370940" wrote:
    They don't give tickets back because there is no way to tell if you lost the battle, backed out, froze, etc.


    You would think that with a known bug, they could give players the benefit of the doubt in these cases.
  • alexpb927's avatar
    alexpb927
    3 years ago
    One of my guild mates just had the SEE ultimate battle freeze on them for the second time in a row, and when I went into my Journey Guide and tried it, it did the same thing to me. This needs to get fixed!
  • InyakSolomon88's avatar
    InyakSolomon88
    3 years ago
    "Ultra;c-2370965" wrote:
    You can reach out to customer support and they may or may not refund you the GL tickets


    leaning toward not. I had someone in my collective be told by support that they can't even track GL tickets and therefore don't know that you lost any. I've yet to hear of anyone being refunded their tickets.
  • dmcneice's avatar
    dmcneice
    3 years ago
    I was also affected, losing 70 tickets. I feel all of us up to that stage of the event should get 1 ultimate mat if they cant track tickets. Feels real bad especially as I'll miss out on his ult for next GAC now without it.

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