Agree with OP on all points that need to be addressed. But while 2 weeks seems like a long time to not hear a response, in my experience with mobile gaming, its not unusual. If something is clearly gamebreakingly broken in a way that benefits the players and hurts the developers bottom line (ie accidentally free or easily obtained stuff for everyone) or in a way that messes with the real money that people spend in the game (ie not receiving something they paid for or devaluing something people paid for to a ridiculous degree), they get a patch ouot ASAP. But in most other situations, developers tend to have a wait and see attitude. "Lets wait and see if everyone is still ticked about this in a few weeks." "Lets wait and see if the data shows it's really as bad as the players are saying it is." "Lets wait and see how it changes the meta". And most importantly "Lets wait and see if people spend less or more money because of this issue." Then once they have enough information they try to put together and throw in a fix, which hopefully will actually fix things without creating more issues. Nothing against this development team personally but I've played a lot of mobile games and been an active member of a lot of forums and this is always the way it goes.
I'm sure the changes will come, but it will be a little while longer.
