Forum Discussion

Not applicable

2 years ago

Can't contact EA Help and account hacked and banned

HELP!!! I cannot contact customer support, the website keeps trying to direct me to every option other than actually contacting someone. Last year I've had an unwarranted ban on my account around I...

SC3E101

Rising Ace

2 years ago

@failedrockstar Here is the workaround.

First use the link down below.
Once you're on the webpage log out of your EA account on the webpage. The live chat option should reappear.
Click on the live chat option and fill in the necessary info before you begin a live chat option.
Provide as much information and evidence of the hack so that they can help you further.

https://help.ea.com/en/help-contact-us/?product=ea-app&platform=&topic=resecure-hacked-account&category=manage-my-account&subCategory=hacked-account

Reply if you need any more help. I hope to god that they don't botch this in any way.