DO NOT BUY ON WEB STORE - Money stolen

I'm updating this thread again... i want to show how support can be helpfull (it's ironic)

They ask me for a hundred time to create an In Game ticket, i show you the whole conversation, and i circle you in red the support saying me i did right, and all is ok. It's an in game ticket etc etc...
Then, the next picture the mail i received, from the same case asking me to create an in game ticket

The answer right below

 Is this just a joke ?

I just realise that YOU CAN'T ask them anything because they don't want to do anything...

What i'm supposed to do now ? I'm just asking....