As players, we have an interesting relationship with CG. When we talk about them, they’re either omniscient, or idiots, and we don’t let them occupy the space in between… but really, they’re human beings doing their best :-)
When I think about my own job and how I determine my own priorities, it’s often on a “how much of an emergency is this?” basis. I have too many things that need to be done, and not enough time to do them in.
We’ve spent a lot of time thinking about squish because it affects us and our guildmates. We’ve all talked with people who think they must have gotten worse at the game because their division has dropped, or who has tried to figure out why their kyber 2 fights are so much harder than they used to be. It matters in our hobby, so we spend our time digesting it, calculating it, explaining it.
CG is managing the experiences of hundreds of thousands of players. When 10k players a month were dropping out of kyber, they responded. My guess is the slow drip of a few hundred players out of kyber 1 each month probably just didn’t hit their radar, especially if they were visualizing on the league subdivided by division. I had to play with visualization tools for a while before figuring out how to clearly demonstrate the problem… even though it was my direct goal.
But it occupies our attention, because it is us and our guildmates. And because Kyber 1 is a status, and when we lose that status, it kinda hurts our feelings ;-)
The whole goal of the feedback section of the forum is to bring problems to CG’s attention that they might not otherwise realize ARE problems that matter. It looks like we’ve done that! Now we just have to hope we were convincing enough to jump it up the to do list.
