Guild Mate account banned by Areana Shard Chat
Hey peeps,
I'm trying to help one of my guild members get his account reactivated. He is a F2P player and after long, hard work was finally able to unlock his first GL, SLKR. Naturally, this meant that he was able to challenge in the squad arena and move up the rankings. Soon after he started hitting into the top 50, he started getting messages to stay away from the top 50 and only play below that. He didn't take any of the messages seriously, I mean who would?
It all culminated in him receiving a threatening message on discord (so the person hunted him down as his discord handle and in game name are different) that he if he continued to attack into the top 50 the arena shard chat would "Make his life hell" and have his account banned. Going further to say they would contact his guild leader (me) and live streamers....to do what? (we have a screenshot of the threat).
To protect 50 crystals??? Seriously???
He again thought it was just hot wind and ignored it. But sure enough the arena shard chat mass reported him as a cheat and his account is now blocked.
We have tried contacting EA support but they directed us to the CG Community Managers, we contacted them but have had little response to date.
Is there anyone out there that is able to assist?
I'm trying to help one of my guild members get his account reactivated. He is a F2P player and after long, hard work was finally able to unlock his first GL, SLKR. Naturally, this meant that he was able to challenge in the squad arena and move up the rankings. Soon after he started hitting into the top 50, he started getting messages to stay away from the top 50 and only play below that. He didn't take any of the messages seriously, I mean who would?
It all culminated in him receiving a threatening message on discord (so the person hunted him down as his discord handle and in game name are different) that he if he continued to attack into the top 50 the arena shard chat would "Make his life hell" and have his account banned. Going further to say they would contact his guild leader (me) and live streamers....to do what? (we have a screenshot of the threat).
To protect 50 crystals??? Seriously???
He again thought it was just hot wind and ignored it. But sure enough the arena shard chat mass reported him as a cheat and his account is now blocked.
We have tried contacting EA support but they directed us to the CG Community Managers, we contacted them but have had little response to date.
Is there anyone out there that is able to assist?
