@CG_Kozispoon @Vampire_X
I have tried calling. Here are my call logs with time stamps.
03/10 17:43 Call EA to request account recovery after my main acct was overwritten by alt acct. Rep says issue will be resolved within 24-48 hours and my case has been “escalated” to Specialist Team.
03/12 16:45 Call EA again after nearly 48 hours of waiting. New rep states the case is “escalated” again and to wait another 24 hours.
03/13 18:09 Call EA again and the case has not been resolved yet. They put a “note” to ensure the case is high priority. Case is still being “escalated.”
03/15 13:12 Call EA again to check progress. Rep says it’s still “escalated” and Specialist Team is on it. Rep asks that I don’t call and wait for an email. Otherwise, my repeated calls may push me back on waitlist queue.
03/17 12:13 New rep tells me that the 1st rep never escalated my case. It was the 2nd rep who did. Rep cannot promise a time when it will be resolved and told me to be patient and basically not to call for the same reason as the previous call.
