[Inquiry] Please provide clarification on "Link a Device"

It’s been over a week without a response or any progress. From a customer service perspective, this is getting frustrating and a bit ridiculous. The expectation to not call to follow-up on the issue becomes a significant problem especially when the customer service rep does not escalate the problem in the first place. We have multiple guilds waiting to see if this will get resolved. If email and calling doesn’t work, there is not too many other channels for @evergoo to communicate.