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I will probably get a ban or timeout for saying this, but I would have done a refund thru paypal already. It is instant goods delievery and they messed it up. It is on them and they should feel the pain. It is not like this is the first time.
I’m nervous to as I have read of people having accounts permanently deleted after doing charge back etc.
it’s a last resort and would much rather they sort the mess out. Even if they just apologise and promise to sort it and give me the pack in the near future.
get 180 days to complain to PayPal, but currently everyone in help is tell me there’s no problem.
People had their accounts deleted because they were doing chargebacks excessively and basically, stealing, what they agreed to "purchase" but not really paying for it. There were quite a few that did it years ago and they got banned.
Doing a single chargeback when you didn't get what you purchased shouldn't cause that to happen. If CG didn't pump out products that are broken almost 100% of the time, we wouldn't be talking about it now. The "investigation" should've been done prior to them releasing it for customers to buy.
They've made over $2 Billion (with a B) on this game and their quality assurance is crap. They want us to keep spending money for everything being broken when it is released as if we're just ATMs to them. That disrespect is getting out of control and they need to fix their own lack of prioritization for quality.
Capital Games TeamCapital Games Team