Login issues [PSA]

I am unable to login to Galaxy of Heroes. I can login to other games OK so I do not think it is my Play games ID. I have attached screenshot of what I see on login

I have reinstalled game cleared cache/ data

I contacted EA through live chat and they said status of account OK and to speak to the Google game centre. I contacted Google game centre and they said all OK and to speak to developer at help@eamobile.com. So I'm going round in circles

Can anyone help. I was accused of cheating in the last GAC and I think it might be related to this. Who do I contact at CG about this?

Sorry I wasn't sure how to create new thread so had to use this one

This is the thread on Reddit. I think it is an issue but maybe not affecting too many people. I still cannot login

I think we're just screwed out of being able to play. Maybe I'll finally just put the game down. Bummer, cause I am real close to activating GL Rey. At this point I've missed a lot of rewards (raids, daily activities, arena and fleet climbs/payouts, store refreshes) and I don't see any type of compensation to be made whole since they want to blame Google play.

I'm not a whale, so they won't care.

"Altezza;c-2138127" wrote:

I'm not a whale, so they won't care.

Actually they do care, and are working on trying to figure out whats going on.

"Altezza;c-2138128" wrote:

"jasonjay;c-2138046" wrote:
This is the thread on Reddit. I think it is an issue but maybe not affecting too many people. I still cannot login

I'm on that thread. Theyre blaming Google play as the culprit. Work arounds don't work. When I talked to EA support they said there is a communication error with their servers solo who knows.

this issue can be caused by Google, we have seen it before. They are looking into it because the general "fixes" are working for some and not for others.

Crickets from CG...

Found a fix that worked for me.

You need to roll the Google Play Games app back to the previous version. Followed these instructions on how to roll back to a previous version.

https://www.androidpolice.com/2019/11/20/go-back-older-version-app-android/?amp

"Altezza;c-2138165" wrote:
Found a fix that worked for me.

You need to roll the Google Play Games app back to the previous version. Followed these instructions on how to roll back to a previous version.

https://www.androidpolice.com/2019/11/20/go-back-older-version-app-android/?amp

I tried that but SWGoH will not let me sign on without the latest version of google play games, this blows ! I guess on the bright side MSF works great !

"Kyno;c-2138516" wrote:
https://forums.galaxy-of-heroes.starwars.ea.com/discussion/232518/google-games-login-issues#latest

Great. And that statement is standing there for quite a time...
Nothing happens. Issue persisting. I am missing login rewards, dailies, Geo TB rewards eventually etc.
I am not happy.

Missed Grand Arena, among other things. At least throw us a little something to show some good faith and solidarity with the player base.

"Jim_Jam_Jarrus;c-2138750" wrote:
Missed Grand Arena, among other things

I can't even log in to see what dodgy defences the game set for me! Hope my opponent gets a nice win from it