Forum Discussion

4 years ago

Solved

missing mods bug

Product: Star Wars: Galaxy of Heroes Platform:Android Phone What type of device are you experiencing the issue with? android phone OS Version no Ally Code: (Find it here: http://bit.ly/AllyCode )...

EA_HighCommand
4 years ago
Hi @rvdbandit, and thank you for the report.

Not sure what known bug you are referring to here. Looking at the logs available to us, we can see that you sold 458 mods on Nov 6th, 9:04 am GMT. Our Customer Support should be able to assist with the restoration of some of them in line with their established process.

EA_Lanna

Community Manager

4 years ago

Hi @rvdbandit,

I'm sorry to hear it went down like that. That doesn't sound like a good experience at all...mixed messages coming through there. Unfortunately, you'll need to stick with them. They are the only channel that can help with missing content.

If you've been in touch with them already, you should have a case number that links to your account. Grab that number, along with your Player ID/Ally Code (just incase it's needed) and try contacting the support team through live support (Phone/Chat). Talking in real time may bring better results and speed things up (less over and back and you can point them to the cases where advisors agreed to restore the mods).

- EA_Lanna

rvdbandit

4 years ago

They have no intention to help me. They are only trying to frustrate me until I quit. After saying my mods were all returned. I told them after 2 reboots (about 20 reboots now) they weren't there.

They then asked me for my player ID and ally code to confirm they weren't returned? It's now 5 hours without a response. I have messaged once an hour to check status.

Someone needs to hold them accountable or step up and get this done. I'm a paying customer and I don't deserve this. I sent you the screenshot as proof

HolySithblade
New Hotshot
4 years ago
@rvdbandit wrote:
They have no intention to help me. They are only trying to frustrate me until I quit. After saying my mods were all returned. I told them after 2 reboots (about 20 reboots now) they weren't there.
They then asked me for my player ID and ally code to confirm they weren't returned? It's now 5 hours without a response. I have messaged once an hour to check status.
Someone needs to hold them accountable or step up and get this done. I'm a paying customer and I don't deserve this. I sent you the screenshot as proof
@rvdbandit The response I got from live chat was to go to this link and read it: https://forums.galaxy-of-heroes.starwars.ea.com/discussion/255309/accidentally-deleted-all-mods
They didnt say what to do after but I assume they want you to reach out to the DEVS in a PM to try and get their attention and hope they can restore your mods. EA help support and Answer HQ are pretty much unhelpful and will just continually try to redirect you to someone else. As you've also experienced this, If you do send a PM to a DEV, let me know how that goes. I've sent a message to Ultra, crydroid, Meathead, Crumb and Erik in the hopes that one of the three DEVS will read it and help. The forum mods, ultra and crzydroid might be able to raise it to the DEVS attention, but so far after a week I've been pretty much ignored by the DEVS. The forum mods are generally helpful but they can only do so much.
@EA_Lanna Please help us if you can, this is still a very serious issue. Check my post above, it also has a link to my own thread asking for help.
rvdbandit
4 years ago
Thanks. I appreciate this. I contacted meathead and crumb 2 days ago, no response. I even contacted the Walt Disney company and e-mailed them this entire situation. I can't let this go. In a game I've played over 5 years, this is at least a 2 year set back.
What's frustrating is I have the date, time and amount of mods lost. EA even told me my mods were restored, I just need to reboot. They weren't and stopped responding 9 hours ago. I wouldn't trade what I had collected for 20 vaults.