Forum Discussion

stargazer1917

6 years ago

Missing shards

Product: Star Wars: Galaxy of Heroes Platform:Apple iPad What type of device are you experiencing the issue with? Apple ipad OS Version 10.3.3 Ally Code: (Find it here: http://bit.ly/AllyCode ) 6...

EA_HighCommand

EA QV Team

6 years ago

Hi @stargazer1917,

We've checked your account and according to our logs, the characters are in the same state as they should be. Your Jolee Bindo, for example, was upgraded to 5 stars on 5/23/2019, 9:13:41 pm GMT+1 and never upgraded to 6 stars. You've collected 72 shards for him since you've upgraded him from 4 to 5 stars, which is exactly what you have right now. Everything appears to be correct.