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Ponnek's avatar
Ponnek
New Scout
3 years ago

Problem with login to the webstore

Hey all,

currently I can't login to the webstore. I have done it many times before but now it doesn't work. I entered my mail adress and hit send but didn't receive the code. And now I can't hit send again, because it's grey and not clickable...anyone got an idea?
If I enter a different mail adress, the send button is available, but obviously that doesn't help me since my account isn't connected to that ;)

EDIT: Should have looked into the bug forum first:
https://answers.ea.com/t5/Bug-Reports/Can-t-login-to-webshop-when-domainname-of-emailaddress-contains/td-p/12267060

When there is a - in the domainname of the mail, you can't login since february....

3 Replies

  • I also having the same issue. Been logging in normally (without keying in email address and passcode) until last week when I was suddenly linked out from normal. So, I just type in my email address to login and retrieve the pass code. When I entered the pass code and pressed next, the login page returned with the green "RETRY" button. So I retry again, and again and again for 4 to 5 times. Until the login page comes with grey button that reminds me I could not login 🤔 It has been 4 days I couldn't retrieve any now.

  • St4rlace's avatar
    St4rlace
    Not applicable
    3 years ago
    Yes, I also have this issue and it's 2 weeks now and they still haven't fixed it.

  • Phn11xx's avatar
    Phn11xx
    Seasoned Novice
    3 years ago
    Hey there,
    same issue here. EA forum marked it as solved but it obviously is still there. I mean come on it is just a minus sign and it worked without issues before February.
    Also addresses with the minus sign are pretty common in Germany so we can't be the only ones.

    @CG_SBCrumb @CG_Tusken_Meathead can you guys please take a look at this? We are missing out a lot of stuff. 50 crystals a day and now free kyrotech...
    The possibility to change e-mail addresses woul help a lot if it can't be fixed.

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