Re: How to recover my old SWGOH account?

Hi @sss123212, 

We're unable to help with account issues from the forums but the support team may be able to help more. They'll take a look into this and let you know what can be done from there. Please use these steps to start up a case with the live support team: 

• How to contact support
• How to find your Player ID

After that, let the support advisor know what happened. For example, this is what sounds like went down going off of your opening post:

• You were moving your SWGOH account over from older phone to new phone
• You were asked to enter your age during that process and accidently entered the wrong age, triggering the account to default to an underage account on the new device. 
• This is somehow causing issues completing the transfer of your existing account to the new device. 
• Help recovering your existing account and moving it to your new device. 

- EA_Lanna