Re: What should I do if a purchase failed and I can’t restore the item.

Hi Lana, thanks for reaching out. Ultimately got a refund from Apple and repurchased the bundle after a month of trying to get help from EA. Funny enough after two months EA help came back and released the bundle to me.  (useless since I already re-purchased one a month before). The worst was lack of updates (for almost 3-4 weeks) and really relaxed attitude when I got the item totally ignoring the fact that it took almost  2 months (and I solved it myself) my recommendation to anyone is go directly to the store operator and avoid EA help.