I remember when STR launched and players noticed you can only use 5 teams per day, devs said that is unintended and they were going to remove that limit soon. I guess that was, once again, "soon" not soon.
Only the players doing heroic are happy with STR at this moment and they are like what - 1-2% of total player base?
They are happy because they get good rewards (besides Traya shards) but most importantly they are happy because they play it for 2 days at most and then they have a 2 day break before starting another heroic raid.
The other 98% of player base play it every day and that makes them (yes, all of them) NOT happy. Letting rewards aside, you can't be happy when you fight the raid 4-5-6 consecutive days just to be able to start another one 'cause you already have full tickets.
Yeah-yeah I know "your guild should farm a lower tier". Well, we are a 115m guild and we are alternating T5 with T4, but even so we need to run them continously and that makes us not happy.
In conclusion devs should take a closer look at all the players that are NOT doing heroic right now. You know, they are like 98-99% of total player base.