Bought the hyperdrive 06.05. and still didnt get it. I sended every proof via Tickets and the Hotline said the proofs where ok but they cant activate the bundle because... they think i already have it. Well as everyone can see (id and code below) the bundle hasnt been activated. The Hotline said this forum is my last chance to get my hyperdrive bundle activated. I hope someone can help meI restored the purchase and reinstalled the game nothing helps.Code 835-912-691Ticket 111336058 and 111218573https://swgoh.gg/p/835912691/

I would suggest contacting your bank or credit card company and get your money back.

I suggest not giving that info of your account in a public media, after telling that you bought a hyperdrive bundle

"Raaawwwwwwwrrr;c-2360766" wrote:I'd think twice before giving my money to a megacorp thag doesn't even have a proper support line. This exactly. I'm really concerned about making purchases in the future. The problem is that the support is a generic EA support, that seems to be doing its best to get through life as simply as possible.It really isn't much or any support to this specific game.

Asking because sometimes people don't realize that if you already have the toons you don't get them again (so no shard currency), iirc.

"CCyrilS;c-2360863" wrote:Asking because sometimes people don't realize that if you already have the toons you don't get them again (so no shard currency), iirc.Your profile name changes color. If OP's name is gold, he got the bundle; if it's still white, he does not have the bundle.

Still didnt receive my hyperdrive

InyakSolomon88
3 years ago
I would suggest contacting your bank or credit card company and get your money back.
dcnathanon
3 years ago
I suggest not giving that info of your account in a public media, after telling that you bought a hyperdrive bundle
harvestmouse1
New Spectator
3 years ago
"Raaawwwwwwwrrr;c-2360766" wrote:
I'd think twice before giving my money to a megacorp thag doesn't even have a proper support line.

This exactly. I'm really concerned about making purchases in the future. The problem is that the support is a generic EA support, that seems to be doing its best to get through life as simply as possible.

It really isn't much or any support to this specific game.
CCyrilS
3 years ago
Asking because sometimes people don't realize that if you already have the toons you don't get them again (so no shard currency), iirc.
Persimius
New Scout
3 years ago
"CCyrilS;c-2360863" wrote:
Asking because sometimes people don't realize that if you already have the toons you don't get them again (so no shard currency), iirc.

Your profile name changes color. If OP's name is gold, he got the bundle; if it's still white, he does not have the bundle.
Persimius
New Scout
3 years ago
"Azrael83;c-2360878" wrote:
Btw is it possible to buy the hyperdrive a second time?
"StarSon;c-2360877" wrote:
"CCyrilS;c-2360863" wrote:
Asking because sometimes people don't realize that if you already have the toons you don't get them again (so no shard currency), iirc.

Your profile name changes color. If OP's name is gold, he got the bundle; if it's still white, he does not have the bundle.

No, single purchase only.

"Azrael83;c-2360880" wrote:

Google play

At this point you just have to keep sending tickets. Assuming that $49,99 thing is the HBD (not sure what language that is, sorry), there is plenty of proof. A lot of the time though those support people have no idea what's going on and just tell you no so they don't have to do any work.
Persimius
New Scout
3 years ago
"Azrael83;c-2361017" wrote:
"crzydroid;c-2360756" wrote:
I would normally tell you to post on Answers HQ, but lately they've been telling people to contact support for this type of thing.

@crzydroid so what are the next steps to get this Problem solved? Will you point someone who can provide further help to this thread or what should i do.

Opended another Ticket today Support said i should refresh the purchase... as if i havent done it on a daylie basis

EA support is notoriously bad and CG does nothing to fix it. Your only choice is to keep submitting tickets until you get someone that can fix it.
Sibbi316
3 years ago
Thanks @StarSon appreciate your help.
crzydroid
Retired Hero
3 years ago
Edit: Removed player ID from original post.

OP, sending you a PM.
crzydroid
Retired Hero
3 years ago
I would normally tell you to post on Answers HQ, but lately they've been telling people to contact support for this type of thing.