Forum Discussion
3 years ago
How to leave feedback in SWGOH:
1. Tap the gear icon
2. Tap Help
3. The bot will give you a menu of options. Tap “General Feedback”
4. At the prompt, type in your feedback
5. Bot will suggest an article on joining a guild, or rebooting your phone
6. Choose “That didn’t help”
7. Wait for C/S rep
8. C/S rep will ask you what your issue is, even though you’ve already typed it in
9. Type in your feedback again
10. A minute later, a different C/S rep is now helping you. They will ignore what you wrote and give you a link to the FAQ page for how to reboot your phone.
11. Tell C/S rep that offering FAQ page isn’t at all helpful, ask why can’t they just scroll back in the history and read what my actual reason for contacting them?
12. A few minutes later, a different C/S rep is now helping you. They ask for your player id.
13. Upload a screen shot of your player id
14. A few minutes later, a different C/S rep is now helping you. They offer the FAQ page for rebooting your phone again.
15. Tell them that if they bothered to read the chat first, they could save everyone a lot of time.
16. The C/S rep from step 8 is back. They ask to verify your player id.
17. Point out that you already did.
18. The C/S rep from step 14 is back. They say they really value your feedback and will most definitely forward it to someone who cares and your feedback really matters and totally makes a difference.
19. Ask what feedback, specifically, they are going to forward, summarized in their own words.
20. The C/S rep from step 8 is back. They offer the FAQ page for rebooting your phone.
21. Go back to step 11.
Easy!
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