Forum Discussion

5 years ago

What should I do if a purchase failed and I can’t restore the item.

So recently, I brought a bundle of Darth Bader in Star Wars Galaxy Of Hero’s. It’s almost been a full day and I’ve tried restoring the purchase 5 times, if someone could help me, much would be apprec...

CharlotteCBGB

5 years ago

Hi @EA_Lanna @I have similar problem with Hyperdrive bundle, I got charged but content was never delivered. have contacted suppport over a month ago, and since I shared the proof of purchase I have not heard for over a week. I really want the content, but I feel like I’m not getting anywhere with support should I just request refund from Apple?

EA_Lanna

Community Manager

5 years ago

Hi @CharlotteCBGB,

Apologies, I'm catching up on threads. Were you able to get sorted since with the support team.

- EA_Lanna

CharlotteCBGB
5 years ago
Hi Lana, thanks for reaching out. Ultimately got a refund from Apple and repurchased the bundle after a month of trying to get help from EA. Funny enough after two months EA help came back and released the bundle to me. (useless since I already re-purchased one a month before). The worst was lack of updates (for almost 3-4 weeks) and really relaxed attitude when I got the item totally ignoring the fact that it took almost 2 months (and I solved it myself) my recommendation to anyone is go directly to the store operator and avoid EA help.
- EA_Lanna
  Community Manager
  5 years ago
  Oh dear! I'm sorry to hear it was such a tough time with the support team. Glad to hear you got sorted. Thanks for letting us know how you got on with this @CharlotteCBGB.