Forum Discussion
7 years ago
@CG_RyDiggs
"I looked into the question and I presently don't have anything new to share with you. As Carrie stated we hope to bring this information to you as soon as we can. I know that this can be frustrating for many of you, but please bear with us."
That was all you had to say.
If you have no information, or can't share the information, you should still consider the follow-up commitment you made and post something, even if it is a non-answer. Keeping to promised follow-ups is a key tenet of customer service. There are reasonable people that understand sometimes you can't say anything of substance, but say something.
"I looked into the question and I presently don't have anything new to share with you. As Carrie stated we hope to bring this information to you as soon as we can. I know that this can be frustrating for many of you, but please bear with us."
That was all you had to say.
If you have no information, or can't share the information, you should still consider the follow-up commitment you made and post something, even if it is a non-answer. Keeping to promised follow-ups is a key tenet of customer service. There are reasonable people that understand sometimes you can't say anything of substance, but say something.
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Share guides, tips, and tricks for Star Wars: Galaxy of Heroes, discuss Arena strats, and help new players get started.
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