Missed refund eligibility for my r10s and r9s?

Question

I contacted EA support through the game.I explained that I took a 6 month break from the game and upon returning noticed my r10 Ezra was r1. Further, I researched and learned there was a rework and the materials were refunded for all players.I politely asked for my refund materials and was told that I was inelligible because I missed the eligibility window.I am hoping this is a mistake and there is a way somehow someone can get me back all of the materials I spent to get him to r10? I mean that is a ton of work and worth 100s of dollars presuming I purchase the materials in the store for their listed price.If I can't, does this mean that any character at any time can be reset, and if we miss the eligibility window, they will take all of our work and progress without anything except for a sorry? Surely, this is understandably an unfair practice by precedent right?I am not asking for anything more than I spent my time+money on, and I am not asking for more than every other player recieved during the "eligibility window." I would even be fine with just having my r10 Ezra back in spite of the changes made. I don't care about the changes. Isnt the entire point of the refund to give players the option to either rerelic their character or use the materials elsewhere due to the changes? I would be happy with either option, my r10 Ezra or the materials.Instead it feels like I was literally robbed. I paid for crystals with real money that I used to help rank him up. R10 was very hard for me.I would be happy for any insight here.ThanksUpdate: This is also the case with my Satine Shan (I believe she was r9 with 3 ohmis (maybe r8)) I will try to find a record for evidence in the meanwhile. Pretty devastating to lose 120 ohmis and all that material. That is a lot of 💰+effort.I did use what materials I had saved up to level my current Ezra up to r8 again... plus the 60 ohmis. So, if someone does notice my situation, hopefully they see that as well in the logs from today.Were any other characters reworked in the past 6 months?

babylonfallen · Answer

Ouch they did you dirty! I hope they(cg/ea) does the right thing and reimburses you. CG_Meathead​ can you put in the word to help resolve their issue?

commanderbarcara · Answer

So CG does not monitor the forums. &nbsp;Put this in the bug reports with just your ally code to see if the EA staff there can assist. &nbsp;It’s not a bug, but you should still have the mats in your inbox&nbsp;

uekorwk23g3n · Answer

Thanks yeah. I don't know if they do help in these situations, but I would sing their praises if they did. The support just seemed kind of corporate, inflexible, and unhuman in their handling of it. 😞

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